To add a new automated message, follow these steps:

  1. Go to the Apps section

  2. Choose Automated messages

  3. Select the right tab Add new

Once you get to the Add new automated message page, you are presented with all the parameters and fields available for an automated message.



The slider turns an automated message ON and OFF. By default this is set to ON - keep it as it this when creating a new automated message that you want to activate straight away.

An automated message that is set to OFF will still be shown in the list of automated messages, but it won't be running.


Give your automation a name for internal use - something that will help you find it in the list, and also will be descriptive for your colleagues.


Choose whether to send the message at the moment of the trigger event, or at a specific time after it.

Here's the list of all available triggers for automated messages:

  • New accepted reservation

  • Alteration of reservation

  • Reservation cancellation

  • New inquiry

  • Check in

  • Check out

  • Awaiting payment

  • Inquiry expiration

  • Successful payment

  • Payment failed

  • Refund

  • Reservation balance paid in full


Add one or more of the 8 filters for the automated messages. Using a filter will ensure that the automated message will be send only if the conditions in the filter are met. By using the drop-down menu, you can choose a filter and it will be added to the list below. If you want to add another filter, just use the drop-down menu again. If you want to remove a filter, you can do that by clicking the X on the right-hand side of it.

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